Return Policy

Headset Returns

We accept returns of headsets within 14 days of purchase date under the following conditions:

Product Condition Requirements:

• Headset must be in perfect, unused condition

• No signs of wear, scratches, scuffs, or any physical damage

• No fingerprints, smudges, or cleaning marks on lenses or surfaces

• All components must function exactly as new

Required Items for Return:

• Original headset in pristine condition

• Remote control (unused, perfect condition)

• Protective case (unused, perfect condition)

• All original accessories

• Original packaging and documentation

• Proof of purchase

Return Process:

• Customer is responsible for all return shipping costs

• Items must be securely packaged to prevent damage during transit

• Returns must be initiated within 14 days of original purchase date

• All returned items will be thoroughly inspected upon receipt

Important Notes:

• Products showing any signs of use or wear will be rejected and returned to customer at their expense

• Damaged packaging may result in return rejection

• Processing of approved returns may take 5-7 business days after receipt

To initiate a return, please contact customer service at support@lumivisionvr.com with your order number before shipping any items.

Digital Purchases:
All app store purchases are non refundable and governed by the platform terms of service - Apple App Store or Google Play Store.